ATM SERVICES

Have an ATM Installed At No Cost!

Free ATM Placement Program

Full Service Placement: Qualified locations can have an ATM installed at no cost. 

Merchant Loaded Placement: At  no cost to you, an Merchant Helpers technician will install an ATM  at your location while you utilize the tools we provide to maintain,  replenish, and manage your own ATM.

Equipment

Merchant Helpers is a full service ATM company. Our mission is to  provide complete cost effective ATM solutions to businesses, large and  small, across the country. Merchant Helpers LLC. provides a combination  of the latest technology and the best service in the industry!

CASH REPLENISHMENT

ATMs that are out of service because of the failure to maintain or  replenish cash will undoubtedly cause loss of sales to your business.  Merchant Helpers can assist in the establishment of vault cash  services to prevent this from happening. This includes an armored car  service, cash ordering, cash management and dispatch for both standard  and emergency loading.

Analytics

Merchant Helpers relies on real-time reporting systems that are web based and accessible from  anywhere and at any time. Through our reporting system, you are able to  view real-time customer transactions, monthly activity report, and  projected load amounts among other features that give you scope of your   ATM’s performance .  In addition, you will have the  ability to create alerts that notify you when your machine is down, low  on cash, out of service, etc. Having accessibility to such reports and  alerts promotes customer satisfaction by significantly reducing the rate  of lost transactions as a result of the machine running out of cash or  being out of service for an extended period of time.

Service

Merchant Helpers prides itself with a team of technicians here to assist you with all of your ATM service and repair needs. Our technicians’ experience and familiarity with virtually every ATM machine on the market sets them well above any of our competitors. When your machine is down, it is a reflection of Merchant Helpers Therefore, keeping your machine in service is as important to us as it is to you. In most cases, a simple phone call can resolve your issue in a matter of minutes. In the event an on-site visit is required, our team of industry professionals will have your terminal up and running in a matter of hours.

Technical Support  

In many cases, a terminal that is out of  service is the result of common issues such as a down phone line, bill  jam, out of paper, etc. Minor issues such as these can be easily  resolved with a quick call to the technical support team at Merchant Helpers. Our trained technicians will walk you through a brief  troubleshooting process that in many cases; will have your problem  resolved on the spot.

Warranty

Manufacturer warranties are limited to one year in length. In  addition, these warranties provide coverage for parts only and do not  include labor charges. Independent ATM technicians can charge up to $250  per hour. As a result, Merchant Helpers LLC. has created extended  warranty programs providing 100% coverage for both parts and labor.  Should your ATM machine malfunction for any reason within the warranty  term, you are guaranteed prompt and hassle-free repair services at no  cost to you.